Back in Circulation Again 2016

October 10-11, 2016
The Pyle Center, 702 Langdon Street, Madison, WI 53706

Conference Fee: $300
(includes lunch on October 10 and daily refreshments)

Register Today!

Questions? Contact Anna Palmer,

PDF of Full Schedule

Conference Schedule

Monday, October 10

8:45 Opening Remarks

9:00-10:00 Keynote Presentation

Access + Services: Putting Users First in Practice

Access Services staff are, for most users, the face of the library. Every day, you and your frontline staff create and support crucial connections between the many parts of library operations that intersect at the circulation desk: collections, patrons, information, services, facilities and policies. Sometimes, all these things work together to create a great user experience … and sometimes, they don’t. In this keynote, Courtney Greene McDonald will focus on simple, practical ideas to empower you and your staff to bring the best out of whatever the day brings you.

 Courtney Greene McDonald

Courtney Greene McDonald is Head of the Discovery and Research Services department at the Indiana University Bloomington Libraries. She has presented and written on a variety of topics, most recently on user experience and discovery. Her second book, Putting the User First: 30 Strategies for Transforming Library Services (ACRL), was published in 2014. Courtney earned her Master of Library Science degree, as well as a BA in English and Journalism, from Indiana University-Bloomington, and holds a Master of Science in Human-Computer Interaction from DePaul University in Chicago. Find her on Twitter: @xocg

10:00-10:15 Break with refreshments

10:15-11:15 Concurrent Sessions

Automatically Yours! Renewals made simple.

Presenters: Christine Lees is the Assistant Circulation Manager at St. Charles (IL) Public Library and Kate Cobo is the Customer Services Manager at Geneva (IL) Public Library District.

Turnover, Turmoil, and Training….Oh My!

Presenters: Janine Sarto is the Head of Circulation Services and Samantha Chiappone is the Assistant Head of Circulation Services, both at the Mount Prospect (IL) Public Library.

The Ten Commandments of Circulation

Presenter: Jon Hall is the Circulation Coordinator at the Kraemer Library on the campus of the University of Colorado, Colorado Springs.

11:15-11:30 Break with refreshments

11:30-12:30 Concurrent Sessions

Getting Materials Back on the Shelf and People Back in the Door: new ideas to address an old problem

Presenter: Tracy Briseño is the Customer Account Services Manager at the Ames (IA) Public Library.

Expanding The Reach of Reference: training access services staff to provide ready reference at the University of Michigan Library

Presenters: Shannon Moreno is an Information Resources Assistant Senior at the University of Michigan Library. Jasmine Pawlicki is an Onsite User Services and Course Reserves Assistant within the University of Michigan Library Operations department.

12:30-1:45 Lunch at the Pyle Center

1:45-2:45 Concurrent Sessions

May the Force be with you: Diversity in the(work)Force

Presenter: Jody Gray is the Director for the Office of Diversity, Literacy, and Outreach Services of the American Library Association.

Circulation Policy: The Groundwork for Patron-Friendly Service

Presenter: Lisa O'Brien is the Manager of Circulation Services at the St. Joseph County (IN) Public Library.

Bouncing forward, not back: helping your team discover and develop resilience skills for the workplace

Presenter: Anne Schultz is a part of the Access Services team at the University of New Mexico’s University Libraries.

2:45-3:00 Break with refreshments

3:00-4:00 Concurrent Sessions

Putting the Fun in Fines

Presenters: Terry Ehle is the Youth Services Librarian and Chris Hamburg is the Adult Services Librarian at the Lester Public Library in Two Rivers, WI.

Creating Baselines of Skill

Presenters: Michael Purcell is the systems librarian and Katherine Watmough is the Access and User Services Librarian at Thompson Rivers University in British Columbia.

Stand Up and Lead or Sit Down: Just Do It

Presenter: Dorothy Hargett is a Librarian and Head of Access Services, at Regent University Library in Virginia Beach, VA

4:00-4:15 Break with refreshments

4:15-5:15 Concurrent Sessions

You can UX Too! Applying User Experience Methods in Circulation

Presenters: Denise Foley is an Access Services librarian at the University of Michigan Library. Megan Hartline is the Head of Access and Public Services at Auraria Library, serving two universities and a community college in downtown Denver.

Farewell, Dewey!: How One Library Implemented a Word Category System

Presenter: Teresa Dustman has been the Circulation Manager at Wells County (IN) Public Library for seven years.

Tuesday, October 11

9:00-10:00 Concurrent Sessions

Go Fine-Free and Still Get Your Stuff Back

Presenters: Stephen Territo is the Head of Circulation at the Vernon Area Public Library District in Lincolnshire, Illinois. Gary Christopherson is the Access Services Administrator at the Algonquin Area Public Library in Algonquin, Illinois. Matt Womack is the Executive Director for the Ela Area Public Library District in Lake Zurich, Illinois.

Building a Culture of Success from the Inside Out

Presenters: Barbara Roark is the Assistant Director and Cody Flood is the Access Services Manager at the Hancock County (IN) Public Library.

Library Space Panel

  • Visualizing Library Space Use

Presenters: Bethany Sewell is the Access Services and Reference Librarian at The College of New Jersey. Andrew D'Apice is the Head of Circulation at The College of New Jersey

  • Study Room Management

Presenter: Kathleen Lehman is the User Experience Librarian at the University of Arkansas, Fayetteville

10:00-10:15 Break with refreshments

10:15-11:15 Concurrent Sessions

Off Your Seat and On Your Feet: Providing Good Customer Service

Presenter: Maryann Mori is a consultant with Iowa Library Services.

Inventories matter: make managing collections more manageable

Presenter: Nancy Abashian is the Head of Reader Services and Resource Sharing at Binghamton (NY) University Libraries

11:15-11:30 Break with refreshments

11:30-12:30 Concurrent Sessions

Course Reserves: Finding the middle ground

Presenter: Kathleen Lehman is the User Experience Librarian at the University of Arkansas, Fayetteville

The Chaos of Change: How to Manage and Motivate Staff in Changing Times

Presenter: Brittany Hoornaert Smith is the Assistant Director and Head of Patron Services at Westmont (IL) Public Library

Library Lisa’s Adventures at School: How to Increase Circulation through Outreach

Presenter: Lisa Leuck has been the library director in Elgin, IA for 10 years.

1:30-2:30 Optional Afternoon Activity: Tour of Memorial Library

Memorial Library, on the UW-Madison campus, houses the largest collection (over 3 million volumes) in the state. The Library is located across the street from The Pyle Center, where the conference will take place.